Tips for Improved Communication

There may be times when you have questioned your ability to communicate by experiencing some frustration and felt that your message just isn't getting through.  You may have even heard a remark such as "What we have here is failure to communicate" - Strother Martin to Paul Newman in the movie Cool Hand Luke.  Regardless of the circumstances surrounding you there are a few positive factors that can enable you to be understood in almost all situations.

Be sure to have the full attention of the person you are talking to.
Make eye contact whenever possible.  Make an introductory request if necessary, such as "May I have your attention for a moment?"

Speak clearly and distinctly and use plain English.
Avoid the use of slang.  Don't try to convey an attitude, such as trying to sound "cool" or "smart".  Just be yourself and put getting your message across the first priority.

Take a deep breath to calm nervousness.
If you are tense or nervous, take a moment to take a deep breath and calm yourself before beginning an important message.  Powerful emotions can interfere with your ability to communicate.  Try to achieve a state of calm before speaking.

Clear your mouth before speaking.
Eating, smoking, chewing gum or candy and chewing on a pencil, pen or toothpick create irritating distractions for the listener.  Keep your hands away from your face and mouth while speaking.

Convey a positive demeanor.
Try not to introduce your thoughts with negative phrases such as "I may be wrong but ..." or "I'm not very good with words but ..." that deflate the importance of your message and undermine your credibility.

Energize your message.
Say what is on your mind with conviction and certainty.  Display confidence.

Convey an attitude of openness.
Accept questions and comments, but only after you have had a chance to make your point clear.  Do not accept interruptions or side comments.

Ask for feedback.
Check to see that your message has been fully understood by asking the receiver to succinctly restate the message.

Practice positive and clear communication daily.
If positive communication becomes a daily goal your communication skills will develop and grow over time and will yield untold benefits.